أثر تكاليف الجودة على ربحية الشركات الجزائرية

Abstract

The study aimed to identify the impact and role of quality costs (prevention costs, Evaluation Costs, Internal, and the assignment of external failure) in the profitability and improvement of the financial performance of the télécommunications institution-Medea branch- and to achieve the objectives of the study, a questionnaire was designed for the emplyees of the telecommunications institution- branch In light of this, data were collected and analyzed, and hypotheses were tested using a questionnaire on a sample of the study population, which consisted of 30 employees, using the SPSS analysis program to analyze the results of the positive axes, to achieve the objectives of the study and hypotheses. Evaluation of the performance of the institution, as the results showed that there is a positive, statistically significant direct correlation between the costs of quality in its four combined dimensions, achieving profitability and Corporation- Medea Branch .